TASK 1 (Table): EVALUATION OF DIFFERENT HEALTH SERVICES
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Sample Answer
The provided table illustrates how patients at three distinct healthcare centres perceived five different services, alongside the overall rating averages for each institution.
Overall, Peveril Centre received the most positive evaluation, followed closely by Marchbank Centre, while Longston Centre was perceived as just above average in terms of its service provision. Regarding different service categories, the service rendered by doctors was by far equally evaluated across all facilities, whereas the most pronounced disparities in feedback were recorded in appointment booking and response to emerging concerns.
Looking initially at aspects with polarising patient responses, answers to patients’ concerns in Peveril Centre were rated as nearly outstanding, with the corresponding figure registering 9.6, which far surpassed the recorded statistic for Marchbank (6.5) and was more than double that of Longston (4.3). A largely similar pattern was seen in ‘booking appointments’, which again showed the highest score (9.1) for Peveril, while Marchbank and Longston were evaluated far lower, at 7.8 and 5.2, respectively, meaning that these two centres were only slightly satisfactory and received neutral ratings.
Turning to the remaining categories, ‘Doctors’ service’ showed a stable pattern across all given centres, averaging over 8.0, implying acceptable services provided by healthcare practitioners. On the other hand, children’s care and pharmacy showed a roughly converging pattern, with patients at Peveril Centre displaying the highest levels of satisfaction among all institutions, at 7.5 and 6.3, respectively. Marchbank followed closely in both categories, demonstrating positive remarks among patients with 7.3 for children’s care and a slightly lower 5.8 for pharmacy. Lastly, Longston Centre was where responses were less positive, with children’s care and pharmacy receiving above-average ratings, at 6.3 and 5.1, respectively.
Marking by Copilot
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TỪ VỰNG HAY
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The provided table illustrates how patients at three distinct healthcare centres perceived five different services, alongside the overall rating averages for each institution.
Overall, Peveril Centre received the most positive evaluation, followed closely by Marchbank Centre, while Longston Centre was perceived as just above average in terms of its service provision. Regarding different service categories, the service rendered by doctors was by far equally evaluated across all facilities, whereas the most pronounced disparities in feedback were recorded in appointment booking and response to emerging concerns.
Looking initially at aspects with polarising patient responses, answers to patients’ concerns in Peveril Centre were rated as nearly outstanding, with the corresponding figure registering 9.6, which far surpassed the recorded statistic for Marchbank (6.5) and was more than double that of Longston (4.3). A largely similar pattern was seen in ‘booking appointments’, which again showed the highest score (9.1) for Peveril, while Marchbank and Longston were evaluated far lower, at 7.8 and 5.2, respectively, meaning that these two centres were only slightly satisfactory and received neutral ratings.
Turning to the remaining categories, ‘Doctors’ service’ showed a stable pattern across all given centres, averaging over 8.0, implying acceptable services provided by healthcare practitioners. On the other hand, children’s care and pharmacy showed a roughly converging pattern, with patients at Peveril Centre displaying the highest levels of satisfaction among all institutions, at 7.5 and 6.3, respectively. Marchbank followed closely in both categories, demonstrating positive remarks among patients with 7.3 for children’s care and a slightly lower 5.8 for pharmacy. Lastly, Longston Centre was where responses were less positive, with children’s care and pharmacy receiving above-average ratings, at 6.3 and 5.1, respectively.
Vocabulary
- illustrates – minh họa
- distinct healthcare centres – các trung tâm y tế khác biệt
- perceived – được đánh giá / cảm nhận
- overall rating averages – mức đánh giá trung bình tổng thể
- positive evaluation – đánh giá tích cực
- just above average – chỉ trên mức trung bình
- service provision – cung cấp dịch vụ
- rendered by doctors – được bác sĩ cung cấp
- pronounced disparities – khác biệt rõ rệt
- appointment booking – đặt lịch hẹn
- response to emerging concerns – phản hồi các vấn đề phát sinh
- polarising patient responses – phản hồi bệnh nhân phân cực
- outstanding – xuất sắc
- corresponding figure – số liệu tương ứng
- surpassed the recorded statistic – vượt quá số liệu ghi nhận
- similar pattern – mẫu tương tự
- highest score – điểm cao nhất
- slightly satisfactory – vừa đủ hài lòng
- neutral ratings – đánh giá trung lập
- stable pattern – mô hình ổn định
- averaging over – trung bình trên
- acceptable services – dịch vụ chấp nhận được
- healthcare practitioners – nhân viên y tế
- converging pattern – mô hình hội tụ
- highest levels of satisfaction – mức độ hài lòng cao nhất
Tóm tắt cấu trúc:
1. Introduction – Giới thiệu (1 câu)
- Cách làm: Nêu what the table/diagram/chart illustrates.
- Ví dụ: The provided table illustrates how patients at three distinct healthcare centres perceived five different services, alongside the overall rating averages for each institution.
- Tip: Dùng illustrates / presents / shows để paraphrase “shows”/“gives data”.
2. Overview – Tổng quan (1–2 câu)
- Cách làm: Nêu tendency chính, điểm nổi bật, so sánh tổng thể.
- Ví dụ: Overall, Peveril Centre received the most positive evaluation, followed closely by Marchbank Centre, while Longston Centre was perceived as just above average in terms of its service provision.
- Tip:
- Dùng overall / in general / generally để mở câu tổng quan.
- Highlight positive evaluation / just above average / service provision – từ vựng tốt để paraphrase.
3. Main Trends / Key Comparisons – Xu hướng chính / So sánh chính
- Cách làm: Gộp các category có pattern tương tự / khác biệt lớn.
- Ví dụ:
- Regarding different service categories, the service rendered by doctors was by far equally evaluated across all facilities, whereas the most pronounced disparities in feedback were recorded in appointment booking and response to emerging concerns.
- Tip:
- Gộp category tương tự (e.g., Doctors’ service ổn định) vs category khác biệt (Booking / Concerns).
- Dùng pronounced disparities / polarising patient responses để diễn đạt “khác biệt lớn / phân cực”.
4. Detailed Comparisons – Chi tiết / So sánh số liệu
- Cách làm: Chọn số liệu nổi bật, dùng comparative phrases: higher than / surpassed / more than double / slightly lower.
- Ví dụ:
- Answers to patients’ concerns in Peveril Centre were rated as nearly outstanding, with the corresponding figure registering 9.6, which far surpassed the recorded statistic for Marchbank (6.5) and was more than double that of Longston (4.3).
- ‘Booking appointments’ showed the highest score (9.1) for Peveril, while Marchbank and Longston were evaluated far lower, at 7.8 and 5.2, respectively, meaning these two centres were only slightly satisfactory and received neutral ratings.
5. Other Categories / Remaining Data – Các category còn lại
- Cách làm: Nêu trend chung và so sánh nhẹ.
- Ví dụ:
- Doctors’ service showed a stable pattern across all given centres, averaging over 8.0, implying acceptable services provided by healthcare practitioners.
- Children’s care and pharmacy showed a roughly converging pattern, with patients at Peveril Centre displaying the highest levels of satisfaction.
6. Concluding Remarks / Minor Observations – Nhận xét bổ sung
- Cách làm: Nêu những điểm nhỏ nhưng quan trọng mà overview chưa đề cập.
- Ví dụ:
- Lastly, Longston Centre was where responses were less positive, with children’s care and pharmacy receiving above-average ratings.
Các tip quan trọng:
- Paraphrase keywords: shows → illustrates, average → mean, good → positive, stable → consistent
- Gộp nhóm thông tin: category ổn định vs category khác biệt, tránh liệt kê từng số liệu rời rạc.
- Dùng so sánh/diễn đạt số liệu nổi bật: higher than / surpassed / double / slightly lower / above-average
- Dùng collocations Task 1: positive evaluation, service provision, rendered by doctors, pronounced disparities, highest levels of satisfaction
